Online Delivery FAQs
Easter Deliveries: Please be aware that our cut off for delivery pre-Easter is 14:30 on Friday 19th March. There will be no deliveries on Friday 2nd April. Deliveries will resume on Tuesday 6th April.
We are sorry for any inconvenience caused by this.
Q. Is the day that I order classed as the first working day for deliveries?
A. We do not include the day you order as the first day.
Q. I need my tiles fast. Can I get them next day?
A. Regrettably we are currently unable to offer next working day delivery.
Q. Can I choose a delivery date?
A. Yes you can, just specify the day in the Customer notes, at the checkout. Alternatively, our standard service delivers in 7-10 working days. A member of customer service will call you to arrange a convenient day.
Q. Do I have to sign for the delivery?
A. For most kerbside deliveries we require a signature and somebody to be available to take the tiles from the kerbside. For a parcel delivery, we request that if you are unavailable for the order to be left safe at your property, please inform if this is not suitable.
Q. When will the delivery arrive?
A. All orders on 7-10 day delivery will be booked in for delivery on a day that is convenient for you.
Q. How will my goods be delivered?
A. Larger orders will be sent shrink-wrapped on a pallet. The delivery company will deliver the goods to the ground level edge of your property. The driver will not be able to assist getting the tiles into your property.
Q. If there is restricted access to the property?
A. Please advise so we can arrange a suitable vehicle. This may incur an additional charge dependant on the size of vehicle required.
Q. Can I collect?
A. No, unfortunately for Health and Safety reasons orders cannot be collected from our distribution centre.
Q. Can you ship overseas?
A. We only ship to England, Wales and Scotland.