Online Delivery Charges

COVID-19 Update: In support of our efforts to keep everyone safe and healthy, our carriers provide contactless deliveries.  Unfortunately due to high demand for our products, we are currently unable to offer a Next Day delivery service.  Our 5-7 day pallet delivery service is a book-in service,  which means our couriers will contact you before delivery to arrange a day of your choosing that is convenient for you.

Parcel Deliveries: Small items such as mosaics or bottles of sealer under 20kg will be sent via our parcel carrier UKMail where possible.  Delivery updates will be provided via email and text once the goods have been despatched. 

Pallet Deliveries: Large orders over approx 20kg will be delivered on a large vehicle with a tail-lift. The delivery will be a non-contact kerbside delivery. Please notify us at the time of order if we may have trouble delivering your order to the kerbside of your property in a large vehicle. Either via putting a note on your order at the time of ordering or contacting customer service on: 0345 307 5000 or via our Live chat. You will recieve an email notification once your order has been despatched. 

Branch Deliveries: Please be aware that all delivery prices, terms and conditions are applicable to On-Line sales only. For information on store deliveries please contact your local Tile Giant branch. Information on your local store can be found here

Bank Holidays:  Please be aware that our warehouse and delivery partners do not operate Bank Holidays or Weekends.