Trade Delivery Charges

COVID-19 Update: In support of our efforts to keep everyone safe and healthy, our carriers provide contactless deliveries.

Next Day Delivery: Next Working Day Delivery is now available on a large number of our products. The cut off for Next Working Day Delivery is 12pm Monday - Thursday. Orders placed after 12pm will be delivered on the subsequent working day.

For example, an order placed at 11am on Monday will be delivered on Tuesday. An order placed at 12:30pm on Monday will be delivered on Wednesday. Orders placed after 12pm on a Thursday will be delivered on the following Monday. Orders placed between 12pm Friday and 12pm Monday will be delivered on Tuesday.

Parcel Deliveries: Small items such as mosaics or bottles of sealer under 20kg will be sent via our parcel carrier UKMail where possible.  Delivery updates will be provided via email and text once the goods have been despatched. 

Pallet Deliveries: Large orders over approx 20kg will be delivered on a large vehicle with a tail-lift. The delivery will be a non-contact kerbside delivery. Please notify us at the time of order if we may have trouble delivering your order to the kerbside of your property in a large vehicle.  Either via putting a note on your order at the time of ordering or contacting customer service on: 0330 053 3362 or via our Live chat.  You will receive an email notification once your order has been despatched. 

Once the order is despatched from our warehouse and with our delivery partner, our delivery partner will call you within 48 hrs to arrange a suitable day for delivery.

Branch Deliveries: Please be aware that all delivery prices, terms and conditions are applicable to On-Line sales only. For information on store deliveries please contact your local Tile Giant branch. Information on your local store can be found here

Returns: If you wish to return any goods we will provide you with a full refund. Simply return the items within 28 days of delivery or collections to either your local store, Click here to find your local store or the Tile Giant warehouse (Tile Giant, Unit B Nimbus Park, Mount Pleasant Road, Thorne, Doncaster, South Yorkshire, DN8 4HT) in their original condition together with a receipt as proof of purchase. 

Alternatively, if you are unable to return the goods to one of our stores or Warehouse, our Customer Service team can arrange the collection for you on a day that is convenient. Simply call our team on 0330 053 3362 or email customerservice@tilegiant.co.uk with your order number and we will arrange the rest. You must notify us within 28 days of delivery or collection. There is a charge of £35 for this service which can be deducted from your refund amount.

Bank Holidays:  Please be aware that our warehouse and delivery partners do not operate Bank Holidays or Weekends.