Damaged Product

On-line Sales

  • If you encounter any damages, please forward a photo of the damaged tiles or flooring and Email them to [email protected] entitled "Damages" along with your order reference number.
  • Once we receive your Email, we will send out replacements within 1-2 working days.
  • Please note, it is imperative that you check your tiles or flooring within the timescales in order to ensure the replacements are of the same batch. Please do not wait until installation before checking.
  • Please safely dispose of any damaged tiles you receive by taking them to your nearest recycling centre, alternatively you can take them to your local store to be disposed of.
  • Please see Terms and Conditions for further details.

Store Sales

  • Always ensure that your products you've purchased are in saleable conditions before leaving one of our stores.
  • If you find any damages after leaving one of our stores, please notify the store as soon as you can so that we can organise replacements of the same batch. Upon collection, return the damaged tiles or flooring.
Back to Top