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Store of the Month: Hereford

The four members of staff are headed up by Store Manager Joe Box and we spoke with Joe to find out a bit more about the team at Tile Giant Hereford.

 

Since 2003 Tile Giant has been sourcing high-quality tiles from around the world, providing the latest materials and styles to transform your home.

Our ethically and sustainably sourced materials can be viewed in over 100 stores across the UK, and we’re helping you find out more about your local Tile Giant store in Hereford.

Tile Giant Store of the Month Hereford

Meet Tile Giant Hereford

The four members of staff are headed up by Store Manager, Joe Box who we spoke with to find out a bit more about the team at Tile Giant Hereford.

Tell us about your team:

I, Joe Box, have been with the company since almost its inception, I joined Tile Giant in August 2003. I have 20 years experience in customer service and have previously worked for Time Computers, River Island and Boots. I got married last year and live with my wonderful wife and daughter. I used to play rugby for 15 years and I'm still into my fitness but since getting married I struggle to find the time! Plus with Deliveroo, ordering a takeaway is far too easy!

Dan, my Assistant Manager, has been with the company for just over 3 years. He was promoted from being a member of the sales team back in January 2017, and has over a decade's worth of customer service experience. Dan is an avid cyclist as well as a passionate musician, and when he is not haphazardly experimenting with new ideas, he enjoys spending time with his lovable brood of pets (as well as his work colleagues on nights out).

Jarrad Jones our sales assistant joined us in May 2017. He previously worked as a bowling lane technician and barman for MFA BOWL Hereford and still holds the highest bowling score of 263 at the Hereford bowling alley. Jarrad can play almost any musical instrument and often plays his ukulele.

Beth Proctor has just joined our Team this week! She previously worked for the best restaurant in Hereford "BEEFY BOYS" for 2 years which won 3rd place in the worlds best burger competition held in America. She recently spent 2 months at a Camp America looking after disabled children followed by a month touring the west coast of America on her own!

How can Tile Giant help customers find their perfect tile?

We offer a sample service where you can take our tiles away, try them in your home and see if they’re perfect for your project, with a year to return the samples. Tile Giant are always looking for new trends, aiming to be the first to deliver them to our customers. We have a wonderful new selection of wood effect tiles, Lappato finished tiles and mosaics!

Tile Giant Hereford in Store Team

What’s the best bit of advice you can give for customers visiting the store to help you help them?

Don't be afraid to ask us questions, that's what we're here for! It's great if you've done some research beforehand - if you have an idea of colour or style, or even want to bring in samples or magazines that have inspired you. It's also super handy if you bring your measurements or items such as kitchen cupboard doors that you want to match with, as it helps us help you. Even if your samples are from competitors, bring them in as we can match them with what we supply.

What’s your favourite current style or trend?

My favourite is our Lappato finished tiles (Alpine & Brooklyn ranges). Dan’s favourite tiles are our Quartzite Mirror effect range - he likes shiny things! Jarrad's favourites are the Wood Effect tiles & Modular Slate.

What tiles or products are proving popular at the moment?

Pizarra Multicolour & Tierra are our most popular tiles for floors, with Replica Ivory & Grey Wall Tiles being best sellers for bathrooms, followed closely by Alaska & Venue.

What’s your favourite bit about working and living in Hereford?

I'd have to say the cathedral which is the home of the Hereford Mappa Mundi, but also that you can quickly go from a built-up part of the city with lots going on to rural landscapes with wonderful views in no time. From our store, we have a great view that looks out to the Black mountains.

Why does Tile Giant stand out over other retailers?

Our ethos is different to our competitors, we're not about pressure selling but about helping customers achieve their dream rooms and making sure they have everything they need to do the job. We cater for all ends of the market - whether you're a first-time buyer, property developer, builder, tiler or just revamping rooms in your home, we have something for everyone. We like to make things more informal and the kettle is always on!

What’s the best thing about working for Tile Giant?

For me it's the team that we have in Hereford. Working with these guys makes it all worthwhile. Getting to meet all kinds of people whether DIY or traders & helping people complete their project and create a dream home is great.

 

About Tile Giant in Hereford

Tile Giant Hereford is ideally located on Holmer Road, the north side of the city centre just off Roman Road. There’s plenty of free customer parking easily accessible right in front of the store.

Tile Giant Hereford

As with many Tile Giant stores, we’re open for extended hours so you can get the materials you need, when you need them.

Our Hereford showroom is open from 7:30 am to 6:00 pm throughout the week, 9:00 am to 5:30 pm on Saturdays and 10:00 until 4:00 pm on Sundays.

Tile Giant Hereford is also open on Bank Holidays if you’re planning on tackling some DIY over the long weekend.

 

Why visit Tile Giant in-store?

When you visit Tile Giant in-store you can browse a huge range of wall and floor tiles for kitchens and bathrooms, showcased in bright and clutter free stores.

Speak face to face with expert staff who can help you pick the right tiles, adhesives and quantities to make sure that your job is carried out to budget and without surplus materials.

You can also find all the tools and accessories you need to prepare your surfaces, install and maintain your tiles with our Trade Rewards scheme providing great benefits for trade professionals.

If you’d prefer to order online you can reserve and collect in store and return excess tiles with our buyback service, but please contact customer services on 0345 307 5000 to arrange this.

 

What people are saying about Tile Giant Hereford:

Tile Giant Store of the Month testimonial

Liam: Fantastic store to shop at for trade and retail, with all your tiling needs in one place. Very friendly and helpful staff and give great advice if you're unsure. Great prices on essentials, definitely recommend to everyone.

Darren: Had a good look around, friendly staff, order placed and all ready for collection when needed. Great service.

 

Get in touch

 

Contact Tile Giant Hereford on 01432 271992

Click here to find your local Tile Giant showroom

Need more help? Call our team of experts on 0345 307 5000