COVID-19 Service and Store Operating Update
We're Open Online and In Store
You can now order online for home delivery, browse in store and Click & Collect from many of our 93 stores
Store opening hours are 8.00am - 5.00pm Mon - Fri, 10.00am - 4.00pm Sat & Sun
Our Customer Service Team are available 9am 'til 5pm Monday to Friday as normal - however, please note that we are experiencing very high call volumes so it may take longer than normal to answer your call.
Please email all queries to customerservice@tilegiant.co.uk and we will respond to you ASAP.
How we're currently operating
Delivery Service
Deliveries are normally made at the delivery address between 8 am and 6 pm on weekdays and are to the kerbside only at the delivery address. This service is a non-contact delivery. We currently have a 3-5 lead time on this service.
Click & Collect
We are now able to offer our incredible customers our Click & Collect service at all of our 80+ stores. Once your order is ready to collect a store colleague will call you.
Returns Service
Our stores are now fully open and adhering to strict social distancing. Please ensure that all online or store returns that couldn't be made due to lockdown are returned to store by the 31st of July. After this date, we will be offering our normal 60-day returns/buyback service and unable to accept any returns over 60 days from the point of delivery or collection.
Our Warehouse
Our warehouses are staffed by as few colleagues as possible. This is split across 3 shifts to maintain strict social distancing protocols. Extra PPE equipment has been introduced to maintain the highest hygiene standards and communal areas are strictly one in one out.
Our Stores
Our store colleagues will adhere to strict Social Distancing guidelines during the Click & Collect process and in-store browsing (Our Leicester store is closed for instore browsing). We have screens by our till areas and Limiting numbers within our stores. Extra PPE equipment has been introduced and sanitizer station at the entrance to maintain the highest standards of hygiene. Our stores will only be accepting card payments.
Our Offices
Our offices are being staffed by as few colleagues as possible. We have introduced reduced working ours and strict social distancing at work stations. Communal areas are strictly one in one out. Extra PPE equipment and hand sanitisers have been introduced to maintain the highest hygiene standards.
How To Get In Touch
customerservice@tilegiant.co.uk
0345 307 5000