COVID-19 Service and Store Information
Due to current COVID-19 restrictions and following Government guidance, our stores in England are open for click & collect and counter service only. Scottish stores are only open for Click & Collect. Alternatively, please place your order online for home delivery. All our stores in are adhering to strict social distancing guidlines.
Store opening hours can be found here
Our Customer Service Team are currently available 9.30am til 5pm Monday to Friday as normal - however, please note that we are experiencing very high call volumes so it may take longer than normal to answer your call.
Please email all queries to customerservice@tilegiant.co.uk and we will respond to you ASAP.
How we're currently operating
Delivery Service
Deliveries are normally made at the delivery address between 8 am and 6 pm on weekdays and are to the kerbside only at the delivery address. This service is a non-contact delivery. We currently have a 7-10 lead time on this service.
Click & Collect
We are now able to offer our incredible customers our Click & Collect service at all of our 80+ stores. Once your order is ready to collect a store colleague will call you.
Returns Service
Our stores are unable to accept returns while our stores are only open for click & collect and counter service. We have extended our normal 60-day returns/buyback policy. Please note this only applies to customers that are unable to return during store closures and their 60 days ended during this period.
Our Warehouse
Our warehouses are staffed by as few colleagues as possible. This is split across 3 shifts to maintain strict social distancing protocols. Extra PPE equipment has been introduced to maintain the highest hygiene standards and communal areas are strictly one in one out.
Our Stores
Our stores in England are only open for click & collect and counter service - Our Scottish stores are only open for Click & Collect, colleagues will adhere to strict Social Distancing guidelines during the Click & Collect process. We have screens by our till areas and Limiting numbers within our stores. Extra PPE equipment has been introduced and a sanitizer station at the entrance to maintain the highest standards of hygiene.
Our Offices
Our offices are being staffed by as few colleagues as possible. We have introduced reduced working ours and strict social distancing at work stations. Communal areas are strictly one in one out. Extra PPE equipment and hand sanitisers have been introduced to maintain the highest hygiene standards.
How To Get In Touch
customerservice@tilegiant.co.uk
0345 307 5000