COVID-19 Service and Store Information
Our stores are open for in-store browsing and shopping, you can also Click & Collect. Alternatively, please place your order online for home delivery. All our stores in are adhering to strict social distancing guidlines.
Store opening hours can be found here
Our Customer Service Team are currently available 8.00am til 5pm Monday to Friday as normal - however, please note that we are experiencing very high call volumes so it may take longer than normal to answer your call.
Please email all queries to customerservice@tilegiant.co.uk and we will respond to you ASAP.
How we're currently operating
Delivery Service
Deliveries are normally made at the delivery address between 8 am and 6 pm on weekdays and are to the kerbside only at the delivery address. This service is a non-contact delivery. We currently have a 7-10 lead time on this service.
Click & Collect
We are now able to offer our incredible customers our Click & Collect service at all of our 80+ stores. Once your order is ready to collect a store colleague will call you.
Returns Service
Our stores are now able to accept returns, in line with our normal 30-day returns/buyback policy. We have also extended our standard 30-day returns/buyback policy to accommodate all customers unable to return items to stores due to self-isolating/ Covid-19 related reasons.
Our Warehouse
Our warehouses are staffed by as few colleagues as possible. This is split across 3 shifts to maintain strict social distancing protocols. Extra PPE equipment has been introduced to maintain the highest hygiene standards and communal areas are strictly one in one out.
Our Stores
All our stores are open for in-store browsing and shopping. Colleagues will adhere to the government's social distancing guidelines. In line with the latest government guidelines, from 30th November 2021 we kindly ask all customers, visitors and colleagues to wear a face mask or face covering whilst shopping in our stores. Extra sanitiser stations have also been introduced to all store entrances to maintain the highest standards of hygiene. Thank you for your cooperation and understanding.
Our Offices
Our offices are being staffed by as few colleagues as possible. We have introduced reduced working hours and strict social distancing at work stations. Communal areas are strictly one in one out. Extra PPE equipment and hand sanitisers have been introduced to maintain the highest hygiene standards.
How To Get In Touch
customerservice@tilegiant.co.uk
0345 307 5000