COVID-19 Update - Click here for further details

Pay in 3 installments now available.

Free Click & Collect

Free Click & Collect

At your local store

Free Click & Collect

Free Click & Collect

At your local store

Price Match Promise

Price Match Promise

We won’t be beaten on price

Free Cut Samples

Up To 3 Free Cut Samples

Free delivery on all samples

COVID-19 Service and Store Information


Our stores are open for in-store browsing and shopping, you can also Click & Collect. Alternatively, please place your order online for home delivery. All our stores in are adhering to strict social distancing guidlines.

Store opening hours can be found here

Our Customer Service Team are currently available 8.00am til 5pm Monday to Friday as normal - however, please note that we are experiencing very high call volumes so it may take longer than normal to answer your call.

Please email all queries to customerservice@tilegiant.co.uk and we will respond to you ASAP.


How we're currently operating

Delivery Service

Deliveries are normally made at the delivery address between 8 am and 6 pm on weekdays and are to the kerbside only at the delivery address. This service is a non-contact delivery. We currently have a 7-10 lead time on this service.

Click & Collect

We are now able to offer our incredible customers our Click & Collect service at all of our 80+ stores. Once your order is ready to collect a store colleague will call you.

Returns Service

Our stores are now able to accept returns, in line with our normal 30-day returns/buyback policy. We have also extended our standard 30-day returns/buyback policy to accommodate all customers unable to return items to stores due to self-isolating/ Covid-19 related reasons.



Our Warehouse

Our warehouses are staffed by as few colleagues as possible. This is split across 3 shifts to maintain strict social distancing protocols. Extra PPE equipment has been introduced to maintain the highest hygiene standards and communal areas are strictly one in one out.

Our Stores

All our stores are open for in-store browsing and shopping. Colleagues will adhere to the government's social distancing guidelines. In line with the latest government guidelines, from 30th November 2021 we kindly ask all customers, visitors and colleagues to wear a face mask or face covering whilst shopping in our stores. Extra sanitiser stations have also been introduced to all store entrances to maintain the highest standards of hygiene. Thank you for your cooperation and understanding.

Our Offices

Our offices are being staffed by as few colleagues as possible. We have introduced reduced working hours and strict social distancing at work stations. Communal areas are strictly one in one out. Extra PPE equipment and hand sanitisers have been introduced to maintain the highest hygiene standards.


How To Get In Touch

EMAIL CUSTOMER SERVICES

customerservice@tilegiant.co.uk

TELEPHONE CUSTOMER SERVICES

0345 307 5000

The Tile Finder

Discover tiles that are perfect for you

Your Sqm Budget
Back to Top