COVID-19 Service and Store Operating Update
We're Open Online and For Click & Collect
We're open online and while our stores remain closed for browsing you can now order online and Click & Collect from many of our 93 stores
Store opening hours are 8.00am - 2.00pm
Our customer service will be operating reduced hours during this time: 9.00am - 5.00pm. Please email all queries to customerservice@tilegiant.co.uk or you can use our onsite live chat.
Please note that we are experiencing very high call volumes. It may take longer than normal to answer your call
How we're currently operating
Delivery Service
Deliveries are normally made at the delivery address between 8 am and 6 pm on weekdays and are to the kerbside only at the delivery address. This service is a non-contact delivery. We currently have a 3-5 lead time on this service.
Click & Collect
We are now able to offer our incredible customers our Click & Collect service at many of our 93 stores. Once your order is ready to collect a store colleague will call you. You can view a full list of all available stores at the checkout. Our stores are closed for browsing and returns.
Returns Service
Our current 60-day returns/buyback service has been extended. This will now be 60 days from the date our stores fully reopen. Our stores are currently open for Click & Collect orders only. We will update you as soon as our stores are fully open.
Our Warehouse
Our warehouses are staffed by as few colleagues as possible. This is split across 3 shifts to maintain strict social distancing protocols. Extra PPE equipment has been introduced to maintain the highest hygiene standards and communal areas are strictly one in one out.
Our Stores
Our store colleagues will adhere to strict Social Distancing guidelines during the Click & Collect process. We have screens by our till areas and Limiting numbers within our stores. Extra PPE equipment has been introduced and sanitizer station at the entrance to maintain the highest standards of hygiene. Our stores will only be excepting card payments.
Our stores remain closed for browsing, returns & refunds.
Our Offices
Our offices are being staffed by as few colleagues as possible. We have introduced reduced working ours and strict social distancing at work stations. Communal areas are strictly one in one out. Extra PPE equipment and hand sanitisers have been introduced to maintain the highest hygiene standards.
How To Get In Touch
customerservice@tilegiant.co.uk
0345 307 5000
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